Technical Support Representative (PH)

Manila, Philippines

PH – Navigators / Remote

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Technical Support Representative (PH)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for an Technical Support Representative to start immediately!

Duties and Responsibilities include but are not limited to:

1. Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)
2. Provide tech support via phone, email, and chat
3. Help provide, update, and regularly send out invoices
4. Guide customers through the initial stages of interaction with the platform/product
5. Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs
6. Document customer interactions in the CRM and keep records up to date.
7. Use the client's ticket system to track service requests and customer feedback.

Qualifications:

• At least 1 year proven experience as a Technical Support Representative
• Excellent English communication skills, both written and verbal
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
•Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift

Technical Requirements:

  • USB Headset with Noise Cancellation feature
  • Working Webcam
  • Computer with at least 1.8 GHz processor and at least 4GB RAM
  • Main Internet Service Speed: at least 25 Mbps cable connection
  • Backup Internet Service Speed: at least 10 Mbps

Benefits:

  • Health Insurance (HMO)
  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)
Location: This is a remote job

Salary Package (with HMO):
  • Entry Level (1-3 years of experience): Up to PHP 45,000
  • Intermediate Level (3-5 years of experience): Up to PHP 53,000
  • Expert Level (5+ years of experience): Up to PHP 56,000
Please note:
  • Only qualified candidates will be invited to take the assessment & scheduled for an interview.
  • We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
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